Shipping & Returns
Fast, HAZMAT-compliant shipping nationwide. HAZMAT-compliant and fully insured.
Shipping
Carrier: UPS Ground — all shipments are fully HAZMAT compliant
Shipping rates calculated at checkout based on weight and destination
Transit time: 3–7 business days depending on destination (shipping from Phoenix, AZ)
PO Boxes: We cannot ship to PO Boxes due to HAZMAT regulations
Estimated Transit Times
Shipping from Phoenix, AZ via UPS Ground. Times are estimates and may vary.
| Region | Est. Transit |
|---|---|
| Arizona / Nevada | 1–2 days |
| California / Utah / New Mexico / Colorado | 2–3 days |
| Texas / Midwest | 3–4 days |
| Southeast / East Coast | 4–5 days |
| Northeast / Pacific Northwest | 5–7 days |
Local Pickup
We offer same-day local pickup at three locations. Place your order online and select "Local Pickup" at checkout. You will receive a confirmation email with address and instructions.
Phoenix, AZ
Headquarters
Dallas, TX
Distribution
Las Vegas, NV
Distribution
Returns
30-day return window — unopened, factory-sealed cylinders only
Customer is responsible for return shipping costs, including HAZMAT fees
HAZMAT shipping fees from the original order are non-refundable
Contact info@twistedrefrigerant.com to initiate a return