Privacy Policy

Information We Collect

When you place an order or create an account, we collect information necessary to fulfill your purchase and provide customer support. This includes:

• Personal information: Name, email address, phone number, shipping and billing address
• Payment information: Credit card details (processed securely via our payment processor — we do not store full card numbers)
• Certification data: EPA Section 608 license numbers for regulated refrigerant purchases
• Order history: Products purchased, order dates, and shipping details

How We Use Your Information

• Process and fulfill orders, including HAZMAT shipping compliance
• Verify EPA certification for regulated refrigerant sales
• Send order confirmations, shipping updates, and delivery notifications
• Communicate product updates, pricing changes, and promotional offers (you may opt out at any time)
• Respond to customer support inquiries
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist in operating our business (payment processors, shipping carriers, email platforms), and only to the extent necessary to provide our services. We may also disclose information when required by law or to protect our legal rights.

Cookies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission and secure payment processing. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You may also unsubscribe from marketing communications using the link in any promotional email.

Contact

For privacy-related questions or requests, contact us at info@twistedrefrigerant.com.